We have established a series of rigorous service systems from preliminary consultation, scheme design, site inspection, preparation and shipment to after-sales processing, to provide customers with the most professional service and technical support.
We have established a strong team of engineers, can meet the pre-consultation, scheme design, site investigation, production and processing, installation and commissioning, after-sales support and other service processes, fast and efficient to provide customers with the most professional technical support
To the issue you consult about, or the feedback from you, we are sure to make reply within 30 minutes to have effective communication.
According to the results of communication with you, we will, within 24 hours, provide a design solution, or a solution handling your feedback.
If we decide to dispatch engineers to support your production, we commit ourselves to dispatching them within 24/72 hours domestically/abroad.
If there are any problem with your equipment in use, we promise to deal with it within 12/24 hours at home/abroad.
GreatWall pursues high standard manufacturing and qualified products. all the products had passed the quality system certification of ISO9001:2000. In 2007, High pressure suspension mill and Superpressure trapezium mill passed the CE certification and entered European market. Depending on the stable and lasting capabilities, our products are well known to international market such as Russia,Kazakhstan, Azerbaijan, Turkey, Kuwait, South Africa, Egypt, Vietnam, Malaysia, India, Australia, Korea, Canada and European Union etc.
Packaging and transportation Before the packaging is shipped, the order tracker will check the packaged items again according to the packing list to avoid the loss of items. We have professional packaging and modular transportation solutions to ensure safe and smooth transportation.
Depending on customers' needs, GreatWall's installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will sign the certificate of conformity.
We have established an after-sales visit team consisting of more than 100 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
We Will Always Serve Customers By The Service Tenet Of Being Responsible For Every Procedure, Every Machine And Every Customer.
